tag:blogger.com,1999:blog-5635439538504492273.post3294823979882244131..comments2024-01-31T00:28:52.239-08:00Comments on Thou shalt not whine: Overreacting over an inch?Jillybeanhttp://www.blogger.com/profile/12150574987267072428noreply@blogger.comBlogger23125tag:blogger.com,1999:blog-5635439538504492273.post-50166644800387200582009-07-30T20:02:48.064-07:002009-07-30T20:02:48.064-07:00Would it be vulgar of me to say that an inch reall...Would it be vulgar of me to say that an inch really CAN make a big difference? Smirk.<br /><br />And I have been in said store a few times and felt lucky to get out without the fabric counter person cutting off a vital body part and staining my fabric... they seem a bit out of it.Mrs. C.https://www.blogger.com/profile/01349189385089617017noreply@blogger.comtag:blogger.com,1999:blog-5635439538504492273.post-85011844929729421822009-07-30T14:53:43.335-07:002009-07-30T14:53:43.335-07:00Send this letter to corporate. And change those li...Send this letter to corporate. And change those links on your blog to the actual name of the store. You will hear back.<br /><br />And agreed with others that JoAnns has CRAP customer service. I hate getting fabric there because their fabric-cutting-employees are always rude/short/unkind.<br /><br />Post an update!ameliahttps://www.blogger.com/profile/09479669563052857940noreply@blogger.comtag:blogger.com,1999:blog-5635439538504492273.post-84467754498554731682009-07-27T06:02:19.059-07:002009-07-27T06:02:19.059-07:00I would for sure call and complain. And then punch...I would for sure call and complain. And then punch someone.<br /><br />That is crap.tiburonhttps://www.blogger.com/profile/11196432617889251213noreply@blogger.comtag:blogger.com,1999:blog-5635439538504492273.post-37400990830523661292009-07-24T15:06:11.717-07:002009-07-24T15:06:11.717-07:00I would be LIVID.I would be LIVID.Carinahttps://www.blogger.com/profile/13859567470814286102noreply@blogger.comtag:blogger.com,1999:blog-5635439538504492273.post-85047303344926045952009-07-24T02:03:32.453-07:002009-07-24T02:03:32.453-07:00You have got to be joking? An inch? I'd defi...You have got to be joking? An inch? I'd definitely be calling the manager. <br /><br />I work at a fabric store and will often give extra on the end of the roll, what are we going to do with it? That being said I have seen a staff member arguing with a customer over an extra 20 cm worth of fabric. Madness seeing at the customer only asked for 2 metres and the measurement was 2 metres and 20 cms. She told the customer she had to pay for the extra 20cm even though the customer didn't want it.Cheryl@Gingerbread Craftshttps://www.blogger.com/profile/12189189331024564663noreply@blogger.comtag:blogger.com,1999:blog-5635439538504492273.post-51179028662350419922009-07-23T22:28:45.216-07:002009-07-23T22:28:45.216-07:00Do you have an update?
Because I loathe sewing an...Do you have an update?<br /><br />Because I loathe sewing and everything to do with it...but this got my dander up!b.https://www.blogger.com/profile/05200037742651165832noreply@blogger.comtag:blogger.com,1999:blog-5635439538504492273.post-17912177739656218942009-07-23T11:14:31.562-07:002009-07-23T11:14:31.562-07:00Get this. The Walmart employee was going to cut m...Get this. The Walmart employee was going to cut my two yards of fabric one yard at a time. Bahahaha. I gently asked if I could have both yards intact.Jenhttps://www.blogger.com/profile/12809081257616119677noreply@blogger.comtag:blogger.com,1999:blog-5635439538504492273.post-31544271880762080612009-07-23T11:13:15.888-07:002009-07-23T11:13:15.888-07:00I've not had such trouble at JoAnns, though I ...I've not had such trouble at JoAnns, though I had to cut my own at our Walmart the other day because the employee was from another section and there would be no one there for four more hours who knew how to properly cut fabric. <br /><br />As for your experience: Un. Be. Lievable. Not overreacting one bit.Jenhttps://www.blogger.com/profile/12809081257616119677noreply@blogger.comtag:blogger.com,1999:blog-5635439538504492273.post-41421710830316568372009-07-23T09:55:52.674-07:002009-07-23T09:55:52.674-07:00Without even clicking on the link I could have gue...Without even clicking on the link I could have guessed it was Joann's. I have had similar experiences of stellar customer service there.christinahttps://www.blogger.com/profile/15314804012623766895noreply@blogger.comtag:blogger.com,1999:blog-5635439538504492273.post-1661349767600287732009-07-23T05:52:49.753-07:002009-07-23T05:52:49.753-07:00Over reacting? I don't think so. The "e...Over reacting? I don't think so. The "economy" has to start looking at poor customer service as one of the reasons the stores are hurting as bad as they are. Seriously, I have NEVER heard of them cutting off the last part unless it is of significant size.<br /><br />And I am sorry, first day or not, "USE YOUR HEAD FOR SOMETHING OTHER THAN A HAT RACK" (as my father used to say).MaeRaenoreply@blogger.comtag:blogger.com,1999:blog-5635439538504492273.post-39226782934015992302009-07-22T21:25:24.207-07:002009-07-22T21:25:24.207-07:00Well, I have to say first off that I work part-tim...Well, I have to say first off that I work part-time at this particular fabric store. Don't hate me for that - I mainly do it for the employee discount! :)<br /><br />I have heard from many of our customers about the horrible customer service they receive at some of the stores. In defense of the clerk, I will say that once a year we go through a very intensive inventory process and that corporate does indeed care about a 1" difference. Now, if I had been the clerk at the cutting counter I would have just given you that inch, especially since the edge was so crooked, and done a write off in the book for edge straightening. <br /><br />As for the store telling someone that the SKUs are different from store to store - that's a bunch of BS. The reason they told you that is most likely because the return will count against their sales and they don't want that to happen so they tell their customers this so the return goes back to the original store.Staci K.https://www.blogger.com/profile/10121468550347208142noreply@blogger.comtag:blogger.com,1999:blog-5635439538504492273.post-74419363665036540282009-07-22T14:57:00.647-07:002009-07-22T14:57:00.647-07:00The store manager will probably tell you that it i...The store manager will probably tell you that it is "company policy" and do nothing about it. That may frustrate you even more but then you can take the "next step".<br /><br />What you could do is write a letter to their corporate office letting them know (without being too snippy or they will chalk you up as a hooch) that you are concerned and disappointed with the manner in which your grievance was handled. You may end up with a discount coupon as well as a letter of thanks.<br /><br />When my girls were little I had washed a white blouse after spraying with SHOUT. It came out of the washer with funny brown dots everywhere I had sprayed. I figured the blouse was a loss anyway so I wrote a letter of disappointment about their cleaner, included the blouse and forgot about it. About a month later I got this HUGE package in the mail. In it was a bottle of each of their cleaning products along with the sparkling clean blouse and a letter of thanks! Needless to say I am a fan for life.<br /><br />I hate that particular chain of fabric shop by the way. I won't go there because of the treatment I have received...Vickiehttps://www.blogger.com/profile/07158072973971620137noreply@blogger.comtag:blogger.com,1999:blog-5635439538504492273.post-53626991846049662772009-07-22T14:09:29.266-07:002009-07-22T14:09:29.266-07:00Dude, definitely call the manager. Seriously, an ...Dude, definitely call the manager. Seriously, an INCH??? I can understand getting all Cheapy McFrugal on you with an extra foot of fabric but not an inch. <br /><br />(And I've never had then "re-measure" my fabric at the check-out. That's ridiculous!)Jessica G.https://www.blogger.com/profile/10641255166732692924noreply@blogger.comtag:blogger.com,1999:blog-5635439538504492273.post-91181579631635656282009-07-22T12:03:09.408-07:002009-07-22T12:03:09.408-07:00Complete;y assinine! Honestly, that was just waste...Complete;y assinine! Honestly, that was just wasteful on her part and I would call and talk to someone! It is not like it is your first day!Bonnie the Bosshttps://www.blogger.com/profile/09370681673591214131noreply@blogger.comtag:blogger.com,1999:blog-5635439538504492273.post-85213908054436576612009-07-22T10:11:41.748-07:002009-07-22T10:11:41.748-07:00That is ridiculous! I am just positive the inch w...That is ridiculous! I am just positive the inch went in the garbage as soon as you left the store.Erinhttps://www.blogger.com/profile/16913479841360204974noreply@blogger.comtag:blogger.com,1999:blog-5635439538504492273.post-49219653519903372622009-07-22T08:40:01.062-07:002009-07-22T08:40:01.062-07:00How ridiculous!
I would definitely talk to a man...How ridiculous! <br /><br />I would definitely talk to a manager.Kristina P.https://www.blogger.com/profile/16144488639100871226noreply@blogger.comtag:blogger.com,1999:blog-5635439538504492273.post-74381515947816636152009-07-22T08:34:23.134-07:002009-07-22T08:34:23.134-07:00call and email...they have a contact us part of th...call and email...they have a contact us part of their web page...I know they care more if the complaint is from their headquarters..Good luck!Mehttps://www.blogger.com/profile/10123236877054287193noreply@blogger.comtag:blogger.com,1999:blog-5635439538504492273.post-70862084355323330962009-07-22T08:31:18.680-07:002009-07-22T08:31:18.680-07:00You need to call!! That was really really silly of...You need to call!! That was really really silly of the employees to do that...What are they going to do with that inch!! You should have told her you are going to messure it before you buy it..Mehttps://www.blogger.com/profile/10123236877054287193noreply@blogger.comtag:blogger.com,1999:blog-5635439538504492273.post-57203461581217523322009-07-22T06:35:32.967-07:002009-07-22T06:35:32.967-07:00I hate going to a store where I know more then the...I hate going to a store where I know more then the employees (which isn't much when it comes to sewing) and this always seems to be the case at JoAnn's. So sorry and SO LAME!Vanessahttps://www.blogger.com/profile/13528051723436947891noreply@blogger.comtag:blogger.com,1999:blog-5635439538504492273.post-60583515298668510952009-07-22T04:21:03.804-07:002009-07-22T04:21:03.804-07:00I would be more helpful if I had every\ actually S...I would be more helpful if I had every\ actually STEPPED FOOT in a, what do you call them?, fabric store. For reals.<br /><br />BUT - you got shorted, by all means call the manager, give them an earful and get your just due.<br /><br />Go girl, hope we get a follow up postmCathttps://www.blogger.com/profile/16252684152629825538noreply@blogger.comtag:blogger.com,1999:blog-5635439538504492273.post-79937460236757000222009-07-22T04:20:38.246-07:002009-07-22T04:20:38.246-07:00I'd take the spandex back, find the employee, ...I'd take the spandex back, find the employee, and strangle her with it. Or at least, I'd fantasize about doing that.Annette Lyonhttps://www.blogger.com/profile/12493583432919249814noreply@blogger.comtag:blogger.com,1999:blog-5635439538504492273.post-11045313973430429652009-07-22T01:24:21.336-07:002009-07-22T01:24:21.336-07:00That particular store in my area (Orem) wouldn'...That particular store in my area (Orem) wouldn't return a cutting mat I got for Christmas because it didn't come from their store, and "the skus are all different from store to store, so unless you have a receipt from our store you have to take it back to the store your parents bought it from." I was going to exchange it for a more expensive one, meaning more money for them during hard economic times. (It was the day after Christmas, mind you). I ended up driving 30 miles to a different one of that particular store, and exchanged it there.<br /><br />Honestly, I think that that particular store has some major issues when it comes to customer service. Although, I don't think I've ever had a problem with the SF version. Fingers Crossed! :)<br /><br />Good luck with the manager tomorrow :) I say make them cut you a new piece off of a new bolt and give it to you for free for having to go through all of that! :DJoannahttps://www.blogger.com/profile/01944989665273286235noreply@blogger.comtag:blogger.com,1999:blog-5635439538504492273.post-83184310114308975462009-07-22T00:27:25.834-07:002009-07-22T00:27:25.834-07:00Thats so crazy. It's funny to me that its more...Thats so crazy. It's funny to me that its more important to them to make a point instead of keep customers. Thats too bad for them.Cranberryfrieshttps://www.blogger.com/profile/04384164423414892482noreply@blogger.com